Singapore, Kuala Lumpur, Brisbane, Beijing
Full-time
Position Summary
The Asia Pacific Professional Services team at Quorum Software are seeking a Solutions Consultant. The consultant will report to the APAC Services Managerand will help execute the implementation of solutions for our clients, as well as support solutions previously implemented. The position can be based in either Singapore, Kuala Lumpur, Brisbane or Beijing.
Solutions Consultants are at the front end of the software of the organization, establishing trust with our clients by helping them solve their business problems and improve their processes. Above all else, quality work and client satisfaction are our/your top priorities.
The consultant will initially work with an experienced consultant to implement business-oriented software solutions for clients using our commercial software. In this role, the consultant can learn about designing solutions for our software to be applied to business processes that manage client operational needs. In the process, the successful candidate will be working in a project team and witness the transition between hands-on project management within individual projects in support of overall program goals and deliverables, to high-level relationship building and program strategy planning and execution.
The ideal candidate will have a proven history of project execution success implementing business-oriented IT/Software solutions within the Oil and Gas industry, preferably with some experience in Upstream Planning and/or Economics.
Location: Singapore, Kuala Lumpur, Brisbane, Beijing with domestic and international travel within APAC.
Key Responsibilities
Learn the core software products at Aucerna
Use software knowledge to help experienced consultants implement solutions in client offices across APAC or remotely
Deliver key project initiatives on schedule, on budget, and to specification
Provide ad hoc support to clients in the region
Resolve any issues using appropriate conflict resolution skills
Ensure that client needs are fulfilled by providing professional, helpful, high quality service and assistance before, during and after the customer's requirements are met
Solve challenging technical support questions related to the solution suite
Work effectively across internal departments (product development, quality assurance, sales, marketing)
Contribute to the company knowledge base and operational efficiency
Assist in maintenance and improvement of the training materials, product documentation and implementation standards
Provide solution training to clients and employees
Qualifications
University Degree, preferably in a technical or business discipline (e.g. Engineering, Computer Science, Economics) required
Fluency in English is a must, proficiency in either Chinese Mandarin or Bahasa will be favourably considered
Key Competencies
Excellent problem-solving capabilities with a resilience to obstacles and an internal drive to find the solution
Oil and gas industry or software experience as well as familiarity with the upstream planning space
A working knowledge of economic and financial modelling and metrics
An understanding of the needs and expectations of our clients and the ability and willingness to meet these expectations and develop trust with clients
Effective interpersonal and communication skills, coupled with the confidence and presentation skills necessary to present your findings to senior clients and staff
Able to work effectively with cross functional teams and global teams
Advanced computer or Excel skills or both, including software and database management
Other
